It was almost too good to be true when we found National RV online and discovered that buying our trailer out of state, delivered, along with the CA state fees still saved us over 10%- with a LOT less headache than picking one up in CA. Being cautious, we did our due diligence checking the BBB website, eBay feedback and manufactures website. We had already picked out the exact model, colors, upgrades, etc. in person, so wanted to find the best deal we could and figured it wouldn't hurt to get a quote from National RV. Quite honestly, Norm was more attentive to our rapid fire of questions over the "local" CA dealers. We ordered a couple of upgrades (bigger propane tanks, slide covers, dual batteries, etc.) which were added professionally and as expected, no surprises. Norm has been fantastic to work with and continues to answer our calls/emails quickly even after delivery -we are happy to refer business his way!